PRIVACY POLICY

1.) INTRODUCTION

Panorama Kasalo Boutique Guest House appreciates and respects your privacy and undertakes to protect your personal data.

According to this Privacy Policy, Panorama Kasalo Boutique Guest House provides data subjects with information regarding the purpose and legal basis of personal data processing, categories of recipients, retention periods, rights of data subjects, and contact information.

This Privacy Policy applies whenever Panorama Kasalo Boutique Guest House acts as a data controller regarding your personal data unless another specific privacy policy applies.

2.) CONTROLLER AND LEGAL FRAMEWORK

Panorama Kasalo Boutique Guest House
Owner: Anto Kasalo
Hrvatskih Žrtava 224
21218 Seget Donji
Croatia
OIB: 44536325784

Email: info@panorama-kasalo.com
Phone: +385 91 935 8902

Panorama Kasalo Boutique Guest House acts as the data controller in accordance with:

EU Regulation 2016/679 (GDPR)
Croatian Act on the Implementation of the GDPR
applicable Croatian and EU regulations

3.) DATA PROTECTION CONTACT

For all privacy-related inquiries, you may contact us:

Email: info@panorama-kasalo.com

Postal address:
Panorama Kasalo Boutique Guest House
Hrvatskih Žrtava 224
21218 Seget Donji
Croatia

4.) PURPOSE OF DATA COLLECTION

Personal data is collected and processed for:

a) reservation management
b) guest check-in procedures
c) legal obligations via the eVisitor system
d) communication with guests
e) website security and spam prevention
f) marketing and analytics
g) customer satisfaction and service improvement
h) payment processing

5.) DATA COVERED BY THIS POLICY

We may collect and process:

first name and surname
address
date of birth
nationality
email address
phone number
booking information
payment information
IP address
communication records

In accordance with Croatian law and tourism regulations, we are obligated to collect and forward guest registration data into the official eVisitor system.

6.) LEGAL BASIS FOR PROCESSING

Personal data is processed based on:

a) legal obligations
b) contractual obligations
c) legitimate interest
d) consent
e) protection of vital interests

7.) RECIPIENTS AND DATA TRANSFER

Personal data may be shared with:

Croatian authorities via the eVisitor system
payment providers (PayPal)
hosting provider: Hostinger
analytics providers (Google Analytics)
Meta platforms (Facebook & Instagram)
Google Maps
reCAPTCHA security services

Where necessary, data may be processed outside the EU under GDPR-compliant safeguards.

8.) DATA RETENTION

Personal data is generally stored for up to two (2) months unless legal obligations require longer retention.

Data processed based on consent will be stored until consent is withdrawn.

9.) RIGHTS OF DATA SUBJECTS

Under GDPR, you have the right to:

access your personal data
rectify inaccurate data
erase personal data
restrict processing
data portability
object to processing
withdraw consent
lodge a complaint with the Croatian Personal Data Protection Agency (AZOP)

Official website:

AZOP Croatia

10.) COOKIES, ANALYTICS AND TECHNOLOGIES

Our website may use:

cookies
Google Analytics
Facebook/Instagram integrations
Google Maps
PayPal services
reCAPTCHA

Cookies help improve website functionality, security and user experience.

You may disable cookies in your browser settings.

11.) CHILDREN'S PRIVACY

Reservations may only be made by persons aged 16 years or older.

We do not knowingly collect personal data from children without parental consent where legally required.

12.) EMAIL COMMUNICATION

If you contact us by email, your data will only be used for communication and processing your request.

13.) LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

14.) CHANGES TO THIS POLICY

Panorama Kasalo Boutique Guest House reserves the right to amend this Privacy Policy at any time.

Changes become effective upon publication on the website.